After having studied at Vatel in North and South America for three years, Marine Parrot graduated in 2011 and transformed her final internship into her first job at Westin and Sheraton in China. In 2012, she jumped at the opportunity to be hired as the Guest Relations Officer at the Sofitel Plaza Hanoi in Vietnam. Since that, she signed another contract in August, 2014...
A VATELIEN APPOINTMENT: Marine is now the Customer Service Manager for the Sofitel Philadelphia Hotel in the USA. She’ll tell us about her experience.
“I decided to enroll in Vatel for several reasons. First, and the most important reason, in my opinion, was the School’s international outreach with the possibility of continuing my schooling in North America and participating in the Marco Polo exchange program, which allowed me to do my second year at Vatel Buenos Aires. The second reason was the importance attached to professional applications, not only through internships, but also with the practical work we did throughout the school year. This “formula” perfectly matched my very active personality.
I’ve got very fond memories of the three years I spent at Vatel. I learned a lot during my first year with practical applications in each operational department in our School’s partner hotel. My second year was really interesting in terms of cultural exchanges in a campus where students came from every country in Latin America. As for my third year, I really appreciated my professional experience at the Montreal InterContinental Hotel and I represented my school at Vatel Paris in the inter-School competition.
When school year was over, I left for China to do my final internship which led to me being hired as the Guest Relations Officer. Working in China was something I had wanted to do for a long time: I had already studied Chinese for three years at the University of Montpellier and wanted to actually visit this huge country. After having held the job for three months, I nonetheless decided to leave it for a better opportunity presented by the Hanoi Sofitel Plaza. The job was more interesting and the life in Vietnam matched my personal rhythm much better.
This job has many aspects. Supported by a team of 20, I’m in charge of the Executive Club, events in the Lobby, our VIP guests and delegations. I also manage the accommodations departments and am in charge of various projects that improve not only the quality of services the hotel has, but also the productivity of our teams.
Vietnam is an emerging and dynamic country, with a strong potential for the hospitality and tourism industries. It has a many-layered potential: cultural, geographic, and culinary and all of this is supported by a very warm and welcoming population. Young hotel management job-seekers have interesting possibilities, though the infrastructures for tourists are more limited in those found in Thailand, for example. The many cultural differences could also be a sticking point for those who don’t have an adventurous spirit.
Today I’m starting a new professional story and I’ll tell you more in a few months. To be continued...”